Customer Service

Select the option that best fits your needs:

Contact Customer service by phone

Due to ever-changing recommendations and orders from local and federal government, as well as concern for the health and safety of our employees due to COVID-19, replacement parts orders may be delayed. We will, however, continue to place orders and answer your product or assembly questions. If you provide us an email when placing your order, you will receive your tracking number once your order ships. We apologize for any inconvenience this may cause and appreciate your patience during this time.

Our representatives are available to address your needs:
Monday to Friday: 9:00 am to 9:00 pm EST
Saturdays: 10:00 am to 6:30 pm EST
Sundays: 11:00 am to 7:00 pm EST

Customer Service Dept.

Sales/Marketing Inquiries

For Sales and Marketing inquiries please contact us at


If your concern is related to a safety notice or recall, click here.

Contact Customer service via web form

I do not have proof of purchase and understand that Dorel Living is under no obligation to provide service without this proof.