Replacement Parts Entry

Select the option that best fits your needs:
Due to ever-changing recommendations and orders from local and federal government, as well as concern for the health and safety of our employees due to COVID-19, replacement parts orders may be delayed. We will, however, continue to place orders and answer your product or assembly questions. If you provide us an email when placing your order, you will receive your tracking number once your order ships. We apologize for any inconvenience this may cause and appreciate your patience during this time.

To place an order for replacement parts under warranty an assembly manual is required. If you don’t have one, you can find it here using your product’s model number.

Customer Service Hours:
Monday to Friday: 9:00 am to 9:00 pm EST
Saturdays: 10:00 am to 6:30 pm EST
Sundays: 11:00 am to 7:00 pm EST

Toll Free Number: 1-800-295-1980
[email protected]

Please enter all fields below. If we have any questions regarding your order we will contact you.

All fields are required for completion of the order.

This number is printed in bold numbers on the front page of your instruction booklet.


The part number is found on the parts list page located below the picture and description of the part.

Part Number

Customer Information:

**Dorel Living cannot ship replacement parts to a Post Office box.

Once you send this form, please do not replicate this information by calling customer service.

If your parts don't arrive in a timely manner, let customer service know that you are checking on an order that you have already made.